Resident parking permits
We did not enforce timed parking restrictions while stage 4 restrictions were in place.
With the easing of restrictions, we will begin enforcing timed restrictions from Monday 7 December 2020.
We are now using an electronic permits system, or ePermits, for resident parking permits.
Who can apply
If you live in a street with timed parking restrictions, such as a 2-hour parking limit, your household may be eligible for a parking permit.
- If you live in a property which has not been subdivided after 31 August 2011 you are generally eligible for a resident parking permit.
- If you live in a property which has been subdivided after 31 August 2011 you are generally not eligible for resident and visitor parking permits. This includes newer townhouses and apartments.
- Resident parking permits allow you to park all-day in your street.
This is due to the Parking Management Policy adopted by Council in 2011, which sought to provide protection for existing residents in older properties who rely on on-street parking. Find out more about our parking policy.
How do I apply for a resident parking permit?
You will need to apply for a new electronic permit, or an ePermit. An ePermit will be linked to your vehicle’s registration number.
To apply for an ePermit you will need the following:
- An email address
- A credit/debit card (VISA or Mastercard)
- 1 proof of residency document (rates or tenancy agreement, current drivers licence, utility bill [not a mobile phone bill], Statutory Declaration)
Check if your property is eligible for a resident parking permit
Step 1 - Check if you are eligible for a parking permit by typing in your property address*. This search function checks whether your property was or was not subdivided after August 2011.
*When you enter your address, use the dropdown menu to select the property.
This search result is an indication only.
Some applicants are experiencing technical difficulties with the ePermit system. If you have previously had a resident parking permit or believe that you are eligible for one (because your property has not been subdivided after 31 August 2011) but receive an 'ineligible' message, please email us at firstname.lastname@example.org. Please provide your name, address and contact number and we will call you within 2 business days. We are working to fix the problem and apologise for the inconvenience.
Step 2 - If your property is eligible, the address will auto populate in the drop-down menu. Select your address. and click ‘Apply’ on the permit type (Resi 1 or Resi 2).
Step 3 - Sign up for PayStay account by clicking on ‘Sign up’ on the next page. If you already have a PayStay account, log on using your current PayStay username and password.
Note – When signing up for a PayStay account for the first time, please ensure your address is updated on the User Profile (top right-hand side corner). Please add your property and choose your address from the drop-down menu.
Step 4 - Click on ‘My Application’ on the top left corner and then click on ‘Residential’ to fill out the Resident Parking application form.
- Where can I park with a resident parking permit?
With a resident parking permit you can park all-day in timed parking in your street except for restrictions below 30 minutes and prohibited areas such as ‘no stopping’ and ‘loading zones’. This permit also allows you to park in resident permit zones, if applicable on your street.
If you live on a corner property, a permit can be issued for either the front street or side street. If you have 2 permits, both permits must be issued to the same street.
A permit does not guarantee there will be a parking space available in your street.
A permit is only valid for the street of issue on your parking permit and in your application form.
- How many resident parking permits can I apply for?
You can have either 1 or 2 resident parking permits depending on your property.
If your property has a driveway crossover, you can only get 1 resident parking permit.
If your property does not have a driveway crossover, you can get 2 resident parking permits.
A driveway crossover is an access point where cars can travel from a road, usually across a nature strip and/or footpath, to a property. If you have a private driveway, it usually indicates you have a driveway crossover.
Properties with more than one driveway crossover are not eligible for any resident parking permits.
If you are unsure whether you have a driveway crossover or not, please call us.
- How much do resident parking permits cost?
The first resident parking permit costs:
- $42.45 Full fee
- $21.23 Concession
The second resident parking permit costs:
- $120.00 Full fee
- $60.25 Concession
To apply for a concession, you need to have a Centrelink card such as a Pensioner or Health Care Card or a Department of Veterans Affairs card.
- When can I expect to receive my resident parking ePermit?
Resident Parking ePermits are linked to your vehicle’s registration number. Our officers will see your valid resident parking permit when they enter your vehicle registration number into our system.
Your Resident Parking ePermit becomes valid and active as soon as it is processed and granted by the Business Support Team.
You do not need to display your permit on your dashboard to park in time restricted areas.
Please apply for your permit before the date that you need it.
- Is my personal information and payments via PayStay secure?
The personal information you provided when registering with PayStay is handled in accordance with current industry standards. Your details can only be accessed by securely logging in with your user name and password. All personal information is stored in an encrypted secure database and handled in accordance with current industry standards.
Your payments made via PayStay are processed in line with Payment Card Industry Data Security Standards. The PayStay website (and mobile application) is protected by digital certificate which can be verified by viewing the certificate details in your browser. PayStay is Payment Card Industry Data Security Standard compliant and independently certified by an external security assessor.