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Local COVID-19 support

The Moreland COVID-19 support line is here to help.

Call us if you need assistance with any of the following:

  • support if you are in mandatory isolation
  • help with booking a COVID-19 vaccine
  • referrals for our in-home vaccination program
  • free taxi bookings to get a vaccine, for those with low mobility and low income

Call 8311 4140 to speak to one of our staff. We are here for you, Moreland.

Food relief during the COVID-19 pandemic

  • Pantry storage foods (tinned and packet dry goods) are available by contacting:

  • Pantry storage and fresh foods (cold storage) are available by contacting:

  • Cooked meals for collection are available by contacting:

    • Brunswick Salvos for food parcels and takeaway hot meals - call 9388 5500
    • Getato Messina in partnership with Fare Share, for precooked frozen meals - see the Gelato Messina website
    • Reynard Street Neighbourhood House for precooked frozen meals - call 9386 7128
    • Muslim Women's Council of Victoria for cooked halal meals - call 0481 752 964
    • Moreland Manna for takeaway, warm meals, coffee, tea, bread and light morning tea - call 0416 378 748
  • Moreland's Meals on Wheels provide cooked meals for delivery. You can call 9240 2302 to access this service.

    Moreland's Meals on Wheels is available for:

      • People over the age of 65
      • Aboriginal and Torres Strait Islander people over the age of 50
      • Aboriginal and Torres Strait Islander people over the age of 45 who are on low income, are homeless or at risk of homelessness
      • People on low income and people who are homeless or at risk of homelessness over the age of 50
  • Emergency relief and food vouchers are available through:

    • Community Information and Support Moreland - call 9350 3737
    • The Salvation Army for food vouchers, bill payments and pharmacy payments - call 9353 1086
    • St Vincent de Paul - 1800 305 330
    • The Salvation Army Asylum Seeker and Refugee Service - 9384 8333
    • Brunswick Salvos - 9388 5500
  • Fruit and vegetables at a reduced cost are available through:

Family violence prevention and support

  • The following services are available for you if you identify as a woman.

    Berry Street Northern Family and Domestic Violence Service

    This service provides family violence support for women in the northern region. You can find out more about the service on the Berry Street website.

    To contact this service call 9540 4700 between 9am to 5pm on weekdays, except public holidays.

    Safe Steps Family Violence Response Centre

    This service provides family violence support for women in Victoria, including outreach and accommodation help. You can find out more about these centres on the Safe Steps website.

    Safe Steps also has a specialist Disability Family Violence Program which you can learn about on the Safe Steps website.

    To contact this service call 1800 015 188 any time or day, or use their online chat tool between 9am and 9pm from Monday to Friday on the Safe Steps website.

    Centre Against Sexual Assault (CASA)

    The Centre Against Sexual Assault (CASA) is a Victorian sexual assault crisis response service that includes counselling. You can find out more about this service on the CASA website.
    To contact this service call 9635 3610 between 9am and 9pm from Monday to Friday, or call 1800 806 292 outside of business hours.

    Djirra Aboriginal Women Support Service

    Djirra Aboriginal Women Support Service provides services to Aboriginal women in Victoria, including those who have experienced family violence. You can find out more about this service on the Djirra website.
    To contact this service call 1800 105 303 between 9am and 5pm on weekdays, except public holidays.

    InTouch (Multicultural Centre against Family Violence)

    InTouch (Multicultural Centre against Family Violence) provides culturally appropriate family violence services throughout Victoria. InTouch also provides immigration support. You can find out more about this service on the InTouch website.
    To contact this service call 1800 755 988 between 9am and 5pm on weekdays, except public holidays.

  • The following services are available for you if you identify as a man.

    Mens Line Australia

    Mens Line Australia is a national telephone and online counselling, information and referral service for men with family, mental health or relationship issues. You can find out more about this service on the Men's Line Australia website.
    To contact this service call 1300 78 99 78 or use their online phone and counselling service that is available any time or day on the Men's Line Australia website.

    Men’s Referral Service

    Men’s Referral Service is a men's family violence telephone counselling, information and referral service. You can find out more about this service on the No to Violence website.
    To contact this service call 1300 766 491 between 8am and 9pm on weekdays, or between 9am and 5pm on weekends.

    Dardi Munwurro Strong Spirit Aboriginal Men's Crisis Support

    Dardi Munwurro Strong Spirit Aboriginal Men's Crisis Support provides family violence, healing and behaviour change programs for Aboriginal men. Its aim is to break the cycle of inter-generational trauma in Aboriginal families and communities. You can find out more about this service on the Dardi Minwurro website.
    To contact this service call 1800 435 799 any time or day.

  • The following services are available for people of all genders, as well as those who do not identify within the gender binary.

    Victims Assistance Program

    The Victims Assistance Program provides help for people who have experienced violence, as well as family members and partners of people who have been victim of crime or violence. You can find out more about this service on the Merri Health website.

    To contact this service you can email vsa@justice.vic.gov.au or call 1300 362 739 between 9am and 5pm on weekdays, except public holidays. You can also call their helpline on 1800 819 817 between 8am and 11pm every day.

    With Respect

    With Respect is a family violence and intimate partner violence service for LGBTIQ+ communities and their families. It can respond to both the person impacted by violence and the person perpetrating violence. More information about this service is available on the With Respect website.

    To contact this service you can call 1800 LGBTIQ (1800 542 847) between 9am and 5pm on weekdays.

    Hume Moreland Integrated Family Violence Program

    The Hume Moreland Integrated Family Violence Program  provides family violence support to all people, including counselling and support programs. You can find out more about this service on the Uniting Victoria and Tasmania website.
    To contact this service call 9302 6100 between 9am and 5pm on weekdays.

    Northern Community Legal Centre

    The Northern Community Legal Centre provides free and confidential legal advice and assistance to people who live, work, or study in Moreland, Hume or Mitchell Shire. More information about this service is available on the Northern Community Legal Center website.

    To contact this service call 9310 4376 between 9am and 5pm on weekdays.

  • The following services are available for seniors.

    Seniors Rights Victoria

    Seniors Rights Victoria provides information, advice and support to prevent and respond to elder abuse. Find out more about this service on the Seniors Rights website.

    To contact this service call 1300 368 821 between 10am and 5pm on weekdays.

    Elder Abuse Prevention Network

    The Elder Abuse Prevention Network for north and west metropolitan regions aims to stop elder abuse through education, resources and campaigns. Find out more about this service on the Merri Health website.

    To contact this service call 1300 637 744.

  • The following services are available for family violence phone counselling support.

    1800 RESPECT

    1800 RESPECT is a national telephone and online sexual assault, domestic and family violence counselling service. Find out more about this service on the 1800RESPECT website.

    To contact this service call 1800 737 732 any time or day.

    Kids Helpline

    Kids Helpline is a phone, email and webchat counselling service for 5 to 25 year olds. Find out more about this service on the Kids Helpline website.

    To contact this service call 1800 551 800 any time or day, or use their online WebChat counselling service on the Kids Helpline website.

  • As part of our gender equality commitment, we partner with organisations across Victoria, the north and Moreland to prevent family violence. These organisations include:

  • Our commitment to gender equality means that we will always work to prevent family violence. Our Gender Equality Commitment is guided by the following policies, from all levels of government:

  • The following resources are available for parents:

    • Choosing Positive Paths gives mothers, other protective parents and caregivers information on how to help children affected by family violence. Find out more about this program on the Berry Street website.
    • Koori parenting resources from the Victorian Aboriginal Health Service include booklets, posters and postcards with messages and strategies to help break intergenerational cycles of trauma within their families. Find out more about these resources on the Victorian Aboriginal Health Service website.
  • The following resources are available for young people:

    • Rosie is an online space for young women to find digital resources to help navigate life. Find out more about this onlien space on the Rosie website.
    • What’s OK at Home (WOAH) is a website for young people their adult allies about family violence, why it happens, how to recognise it, and how to help others experiencing it. Find otu more about this resource on the WOAH website.
  • The following resources are available for migrants, refugees and faith communities:

  • The following resources are available for Aboriginal communities:

  • The following resources are available for people with disability:

    • Our Right to Safety and Respect is a video resource and video guide, developed by and for women with disabilities about violence, abuse, safety and respect. You can access this vieo resource on the Women with disabilities Victoria website.
    • Speak up and be safe from abuse is a toolkit to assist people with communication difficulties to identify and report abuse. You can access this toolkit on the Speak up and be safe website.

Emergency housing relief during the COVID-19 pandemic

  • During the pandemic, the Victorian Government has provided support to housing and homelessness services to make sure all community members have safe shelter. This includes financial assistance for staying in short-term accommodation, such as motels, and assistance to establish private rental tenancies. You can find out more about this support on the Housing Victoria website.

    For assistance, contact:

    • VincentCare Victoria Northern Community Hub in Glenroy by calling 9304 0100
    • A housing support worker by calling 1800 825 955 any time. This number directs your call to a service closest to you, or if the call is outside business hours, it is directed to Salvation Army Crisis Services.
  • The Victorian Government has set up a rental assistance fund to provide payments of up to $3000 to Victorians experiencing rental hardship due to the coronavirus pandemic. All Victorians can access this, regardless of their citizenship or residency status.

    More information about eligibility and how to apply ison the Housing Victoria website.

    For more information and basic advice go to the Tenants Victoria website.

  • If you are experiencing hardship due to the COVID-19 pandemic, you may be eligible for a care or a food package from the Victorian Government. More information about these care and food packages is on the Victorian Government's Coronavirus website.

    You can call the Victorian Government's 24 hour COVID-19 hotline to find out more information on 1800 675 398.

  • We have a dedicated phone line and email address for residents to contact if they need support as a result of the impacts of the COVID-19 pandemic.

    You can speak to us about the support you need by emailing casi@moreland.vic.gov.au or calling us on 8311 4140 between 9am and 5pm on weekdays.

Financial support 

  • CIS (Community Information and Support Victoria) Moreland provide information, referral, emergency relief for those in crisis, No Interest Loans Scheme (NILS).

    For more information call 9350 3737 or find out more on the CIS Victoria website.

  • Services Australia (Centrelink) can provide payments and supports if you have been affected by COVID-19. You can find more information about these COVID-19 supports on the Service Australia website.

    If you have experienced a family or domestic violence incident, you may be able to get a Crisis Payment from Services Australia. You can contact Service Australia about this payment by calling 1800 015 188. You can find out more about the crisis payments on offer on the Services Australia website.

  • You can speak to the Salvation Army's emergency relief team by calling 1300 371 288. You can find out more about the support they provide on the Salvation Army Australia website.

Inner North Community Foundation Disaster Relief Fund

Grants of $1,500 are available for projects that directly service vulnerable cohorts impacted by COVID-19. Priority will be given to small to medium charities with less capacity to fundraise. 

More information about the Disaster Relief Fund is on the Inner North Foundation website.