COVID-19 pandemic financial hardship
We recognise that the COVID-19 pandemic has caused financial hardship for members of the community.
If you are experiencing financial hardship, please submit a payment arrangement or extension request below. To discuss further please contact the Revenue Services Unit on 03 9240-1111
If you own your home and live on a low income, we are offering COVID-19 Relief and Recovery Grants so you can make energy saving upgrades to your home that will reduce your electricity bills. Go to our Zero Carbon Moreland website to find out how we're supporting low income earners to improve their homes and reduce their bills.
Rates arrears are outstanding amounts from previous years. Arrears shown on your annual rates notice must be paid immediately, unless a payment arrangement has been approved.
Arrears may be subject to legal action without further notice.
Penalty interest on late payments
When you pay your rates and charges, it is essential that your payment is received by the due date. Interest may be charged on the overdue amount if your instalment is not paid by the due date.
The interest rate for the 2021-22 rating period is 10% per annum. This interest rate is fixed under Section 2 of the Penalty Interest Rates Act 1983.
A payment arrangement submission can be made using the online form below.
All payment arrangements are managed by our collection agent, Recoveries and Reconstructions.