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Multicultural services and social cohesion

City of Moreland – a welcoming city for newly arrived migrants and refugees

Moreland Council promotes respect for diversity of cultures, religions and languages. We celebrate the benefits migrant and refugee communities bring to Moreland.

  • International students are valuable members of the Moreland community. We support international students living in Moreland by providing services, programs and information to assist with housing, employment and health. We also provide opportunities for students to participate in the community.

    Legal clinic for international students during COVID-19

    We have been supporting Northern Community Legal Centre (NCLC) to set up a Legal Clinic for international students. The clinic has a dedicated lawyer who is able to provide international students with advice about:

    • Housing and rental advice 
    • Employing 
    • Managing debt 
    • Getting financial support 

    Appointments for this service can be made by calling (03) 9310 4376 or by emailing

    International students research project

    We have commissioned research by the Globalism Research Centre at RMIT University about the international students who live, work or study in and around Moreland.

    From the research, we found out about some of the major issues that affect international students in Moreland. We were also able to see how often international students use local government services and attend community events.

    You can find out more about this research from the report below:

    Services and resources for international students

    There are a number of resources and services available to assist you if you are an international student.

    Study Melbourne Student Centre - free support for international students

    The Study Melbourne Student Centre (SMSC) is a free and confidential service for international students studying in Victoria. At the Study Melbourne Student Centre (SMSC), international students in Victoria can access a range of free support, information and welfare services.

    You can find the SMSC at 17 Hardware Lane, Melbourne or on 1800 056 449.

    Merri Community Health Services

    Merri Health offers support services including:

    • victim assistance
    • counselling
    • family services
    • integrated family violence service
    • relationship and family therapy.

    You can find Merri Health in Brunswick, Coburg, Fawkner and Glenroy. Head to the website for more details.

    Australian Federation of International Students

    The Australian Federation of International Students (AFIS) is a non-profit incorporated association addressing issues important to international students.

    Principles to promote and protect the human rights of international students

    In October 2012 the Race Discrimination Commissioner, Dr Helen Szoke, launched the Principles to promote and protect the human rights of international students.

    If you work with international students, we encourage you to read and understand these principles, so that you can work towards them at all times.

  • We want to make sure that our community can access and understand Council information, which is why we provide it in the following languages:

    • Arabic
    • Chinese
    • Greek
    • Hindi
    • Italian
    • Punjabi
    • Turkish
    • Vietnamese.

    We also provide Language Link services, which will connect you with an interpreter.

    Language Link telephone service

    Language Link is a telephone interpreting service for Moreland’s community languages. Language link will help you communicate with Council whenever you need to speak with us 

    Phone the Language Link contact number for your language. An interpreter will contact Council and interpret for you as you speak with a Council officer.


    9280 1913 - Arabic


    9280 1910 - Cantonese


    9280 1912 - Greek


    9280 1918 - Hindi


    9280 1911 - Italian


    9280 0750 - Mandarin


    9280 0751 - Punjabi


    9280 1914 - Turkish


    9280 1915 - Vietnamese


    9280 1919 - Other

  • We work with local settlement services to address key migrant settlement issues.

    The Moreland Multicultural and Settlement Services Network: 

    • builds relationships between settlement service providers
    • provides opportunity for service coordination in the multicultural sector
    • discusses settlement issues and settlement planning updates, and
    • shares settlement news, data, and new developments.

    Membership of the Moreland Multicultural and Settlement Services Network

    The Network meets every two months. Membership is open to all multicultural service providers that service the City of Moreland. Invitations are extended (but not limited) to representatives from the following organisations:


    If you are a service provider organisation and want to join the network please contact us.

    See the Victorian Government’s Multicultural Policy Statement for more information on how it supports multiculturalism in Victoria. 

  • Victims Support Agency

    The Victims Support Agency (VSA) is part of  the Department of Justice and Community Safety. It is the official Victorian Government Agency helping people in Victoria manage the effects of violent crime.

    Call the Victims of Crime Helpline on 1800 819 817.

    Removing discriminatory graffiti

    To report and remove discriminatory graffiti, visit our graffiti page.

    Report discriminatory media

    To make a complaint about something you have seen on television, heard on the radio, or have seen online, contact Australian Communications and Media Authority. You can submit your complaint in the following ways:

    • complete the online complaint form
    • email
    • write to PO Box Q500, Queen Victoria Building, NSW 1230

    Many people want to stand against racism but aren’t sure how. Watch VicHealth’s video on how everyone can play a role in preventing racism.


Reporting racism and discrimination

When someone sees or experiences racism, they should be able to report it. Through the Victorian Human Rights and Equal Opportunity Commission, you can do this. 

You can fill in the form and make a short report about what you have seen or experienced. This report will be confidential.

You can also make a complaint to the Commission about:

  • discrimination
  • sexual harassment
  • victimisation
  • racial and religious vilification.

You can email your complaint or submit your complaint online.

The Commission’s Enquiry Line is open from 10am - 4pm Monday to Friday. You can reach it on 1300 292 153 or (03) 9032 3583. 

You can also report anything you think is a racially motivated hate crime to Victoria Police. You can report:

  • physical assault
  • property damage
  • harassment
  • verbal or written abuse
  • threats
  • offensive graffiti

If it is an emergency, you should call 000. If you are the victim of the crime, you should contact your local police station

Alternatively, you can contact Crimestoppers

Moreland Social Cohesion Plan

We have a number of projects in the community that help to promote social cohesion. A socially cohesive community is one in which people from all backgrounds are welcome, have positive relationships and social connections and feel a strong sense of belonging.

In September 2020, we approved the Moreland Social Cohesion Plan 2020-2025 (PDF 855Kb) (Download the Social Cohesion plan visual version (PDF 145Kb)). This plan explains what we will do to promote social cohesion in Moreland over the next 5 years.

We will focus on 5 key themes:

  • Social and cultural connection
  • Learning and economic participation
  • Civic and political participation
  • Inclusive places and spaces
  • Diversity and discrimination

Moreland Social Cohesion projects 2019 – 2021

  • Below, read about some of the social cohesion projects we had over 2019 - 2020

    Connecting Women in Moreland

    This project was run by VICSEG New Futures, a Coburg based not for profit, community organisation.

    The project set up 4 intercultural women’s groups in the north of the Moreland. They included women from newly arrived backgrounds and existing communities. The New Futures Training and Second Stitch Refugee Enterprise provided training and employment pathways.

    For more information contact: Sayanti Bhatta

    Fawkner Food Bowls

    Fawkner Food Bowls is a group of residents who grow food, share skills and socialising in a family-friendly space.

    Fawkner Food Bowls promotes social cohesion across Fawkner by:

    • Inviting newly arrived diverse communities to Fawkner Food Bowls
    • Promoting intercultural connection through gardening, cooking and sharing food and food knowledge
    • Holding food events, activities and workshops organised with residents from multicultural communities

    For more information contact: Sally Beatie

    The Moreland Democracy Lab

    Moreland Democracy Lab is a partnership between Moreland City Council and The Public Value Studio. The Moreland Democracy Lab helps people get involved in the community through a series of workshops and networking sessions. 

    Groups meet weekly to discuss and plan ways to build greater participation in the community life of Moreland.

    Interested in finding out more about the Democracy Lab? Email The Democracy Lab or phone 0423 533 144.


Back Your Neighbour and Status Resolution Support Services (SRSS)

We believe that in a community, you look after each other. That’s why we are proud to be part of Back your Neighbour. Back your Neighbour is a group of 30 Councils across Australia who are advocating for people seeking asylum living in our community left destitute by the cuts to the Status Resolution Support Services (SRSS) program. The SRSS program provides basic cost of living support to individuals and families living in the Australian community waiting for a decision on their refugee status.

There over 5,000 people seeking asylum and their families living in communities across Australia awaiting a decision on their claim for asylum without any financial support and little or no opportunity to work. This situation has been made worse by COVID-19. Many families have lost work, and they are not able to get Centrelink payments.

Every person has the right to food, shelter, clothing, education and healthcare. We want the Federal Government to support people who are waiting for a decision on their asylum claims by providing them with an income to live on. We also call on state and territory governments to put up their hand and provide financial support. 

Moreland is a Refugee Welcome zone. A part of our Moreland Human Rights Policy, we are committed to welcoming and supporting refugees and those who are seeking asylum.