Food and garden organics collection - Frequently asked questions

What changes is Council making to waste collection services?

Council has expanded its kerbside waste collection service to include food in the fortnightly green waste collection to help keep food waste out of landfill.

What is the service called?

The optional fortnightly Green Waste Service has been renamed the Food and Garden Organics Collection Service to reflect the addition of food scraps in the collection.

Can I use my existing green waste bin for food scraps? 

Yes.

If you already have an organics bin (formerly known as a green waste bin) you can start using the service immediately simply by adding food scraps along with your garden waste for fortnightly collection.

How can I order an organics bin?

If you have a Council kerbside waste service at your property you can order an organics bin online or by contacting our Customer Service team

Can I get a bigger bin?

Yes.

If you already have an organics bin but want extra capacity you can upsize your 120 litre bin to a 240 litre bin.

I have ordered a new organics bin, when will it be delivered?

New organics bins will be delivered within 7 business days of making an order.

If you ordered a new organics bin more than 10 business days ago and have not yet received it please contact our service centre.

I have requested an upsized bin, when will it be delivered?

If you requested an upsize in June or July you will receive a letter or a phone call outlining the date of your scheduled bin changeover.

Size changes take place on the next business day after your regular collection day for recycle and garbage.  You must leave your empty 120 litre green waste bin on the naturestrip on the notified date for the changeover to occur.

Due to the high number of size change requests, these orders currently have a 2-3 week delivery time. 

When your new or upsized bin will be delivered

New bin orders will be delivered within 7 business days. 

Size changes take place on the next business day after your regular bin collection day. You must leave your empty 120 litre green waste bin on the naturestrip for the changeover to occur.

Due to the overwhelming demand for size change requests, these orders currently have a 2-3 week delivery time. 

What to do if your size change did not occur on the scheduled date?

If you have received a letter or a phone call providing you with a date for your bin change over, please ensure that the bin is out the night before.

If the size change does not happen on the scheduled day please leave the bin out and empty for an additional 2 days to allow for any unexpected delays.

What to do if you do not know when your size change will occur?

Currently size changes will have a 2-3 week delay in delivery. They will occur 1 business day after your scheduled collection day. If you receive a note in your letterbox from our contractor, they were not able to change the size of your bin, usually because it was not out.

 What does it cost to order a new organics bin?

The cost to roll out the initial phase of the new service has been included in the 2019 - 2020 annual waste charge.

This means you do not pay an up-front fee to order a new organics bin or to upsize your existing bin. However, you will notice a small increase in your waste charge

The waste charge for an 80 litre garbage bin will increase by 34 cents per week, or $17.86 per year, resulting in a total waste charge of $193.01 per year for the standard 80 litre garbage bin.

Information regarding the waste charge will be sent to residents as part of their rates notice in July.

Will my collection day change?

No.

Collections will not be affected by this change, you should continue to place your organics bin out fortnightly for collection on your usual bin collection day.

Find your bin collection day

I live in a flat, can I get an organics bin?

If your development uses Council's kerbside waste service, you can order an organics bin online or by contacting our Customer Service team

  • Multi Unit Developments with 4 or more dwellings sharing common land will be issued with shared food and garden organics bins. One 240 litre food and garden organics bin will be shared between 6 properties, with a maximum of three 240 litre food and garden organics at a Multi Unit Development. Bins are to be shared by all residents at the development. A maximum of 4 caddies will be delivered to the development.
  • Multi Unit Developments with 3 or less dwellings will be issued with individual food and garden organics bins.

Will households receive complimentary kitchen caddies?

Yes.

Residents who want to use the service for food scraps are eligible for a complimentary bench top caddy to collect food scraps in their kitchen.

  • If you already have an organics bin you will need to collect your complimentary caddy from a Customer Service Centre in Brunswick, Coburg or Glenroy.
  • If you order a new bin or upsize your existing bin, your caddy will be delivered along with your bin.

Damaged caddies will not be replaced by Council, the caddy is a one-off complimentary caddy to support residents who wish to use the service. The caddies include 10% - 15% post-industrial recycled content.

Why is Council making this change?

Currently over 50% of kerbside waste in Moreland that goes to landfill is food organics. When it breaks down, it produces the harmful greenhouse gas methane, which contributes to climate change.

The food and garden organics service complements home composting solutions and is an alternative for households that cannot or do not process their food scraps locally.

By having household food organics collected and properly processed, it can be turned into compost which can be used to enrich soil on farms, parks, school gardens and other useful applications.