Contact the Kids helpline or Lifeline if you require urgent support or advice 24 hours a day, 7 days a week.

Kids Helpline

Kids Helpline is Australia's only free, private and confidential, telephone and online counselling service specifically for young people aged between 5 and 25.

  • Contact: Phone 1800 55 1800 (24 hours a day)      
  • WebsiteKidshelpline


Lifeline provides crisis support and suicide prevention services for all Australians experiencing a personal crisis.

  • Contact: Phone 13 11 44 (24 hours)
  • WebsiteLifeline 

Arabic Welfare Inc

Counselling services and general welfare and settlement support; family relationship support; and referral services to all members of the Arabic-speaking communities in the north west metropolitan region and to a limited extent, across Victoria.

  • Eligibility: Arabic-speaking community
  • Address: Level 1, 233 Sydney Road, Brunswick
  • Contact: Phone 9380 9345
  • WebsiteArabic Welfare Inc


Health advice, support and information. Headspace Glenroy offers psychologists, counsellors, general practitioners, psychiatrists and a mental health nurse.

  • Eligibility: 12-25 years
  • Address: 2A Hartington Street, Glenroy
  • Contact: Phone 1300 880 218
  • WebsiteHeadspace Glenroy


Online and telephone service supports young people and their families going through a tough time.

Kurdish Association of Victoria - Pascoe Vale

Casework and counselling services.         

  • Eligibility: Kurdish people from Turkey, Iraq, Iran, Syria, former Soviet Union or anywhere
  • Address: 36 Fawkner Road, Pascoe Vale
  • Contact: Phone 9379 5679                                               

Merri Community Health Services

The youth counselling team at Merri Community Health Services provides voluntary, short to medium-term counselling. This may include help with difficulties with family and friends, school, relationships, mental health, sexuality, assault, family violence, anger management, body image issues, eating disorders or any other concerns. 

  • Eligibility: 12-25 years and live, work, study or play in Moreland
  • Address: 11 Glenlyon Road, Brunswick
  • Contact: Phone 1300 637 744 (MERRI H) or Visit our drop-in support at 93 Bell Street, Coburg, between 1pm and 3pm, Monday to Friday. Ask the reception staff to place you in the queue.
  • WebsiteMerri Community Health Services

Victorian Aboriginal Health Service

Mental health counselliing and support for young people, children and families from the Koori community. 

  • Address: 238 - 250 Plenty Road, Preston
  • Contact: Phone 9403 3300