Where to get help and support
If you are experiencing hardship or doing it tough as a result of the coronavirus (COVID-19) pandemic, these services may be able to help with food packages or vouchers, financial assistance, your safety, and legal advice.
To find information about a particular service use the menu below:
Government payments and support
Rent relief and housing support
Refugee and Asylum Seeker support
International Student support
Disability support and information
Aboriginal and Torres Strait Islander support
Support for Young People
Mental health and Wellbeing
Employment resources and support
Gambler's help remote support services
Assistance with energy bills
Useful services for Older People
For an updated list of Food and Material relief services, please visit the Food relief page
From Thursday 23 July it is mandatory for everyone in Moreland to wear masks (or face coverings) when leaving their home to help stop the spread of COVID-19. A face covering needs to cover both your nose and mouth. It could be a face mask or shield.
The Department of Health and Human Services will be distributing 2.1 million reusable face masks to:
- Vulnerable Victorians
- Aboriginal Victorians; and
- Workforces who come into direct client contact and deliver Victorian Government funded health and human services to a range of vulnerable Victorians
Find out more about reusable face masks for vulnerable Victorians.
- Instructions for making your own cloth mask
- Information about wearing a face mask correctly
- Be Kind to yourself - face masks
Ordering reusable face masks- Information for service providers
Agencies eligible to place orders for masks include:
- Community pharmacies
- GP offices
- Disability agencies and funded residential care services for people with disabilities
- Clinical and NGO mental health services providing community and residential based care
- Youth support services
- Alcohol and drug services (including needle and syringe programs)
- Family violence services
- Agencies providing support to people in public housing and homeless people (including refugee and asylum seeker agencies)
- Supported Residential Services and boarding houses
- Aboriginal Community Controlled (Health) Organisations
Orders can only be made using the DHHS online ordering form.
There will be limits on the number of masks each agency will receive, to ensure a fair distribution of masks across Victoria.
Link to available Federal and State Government payments and support during COVID-19.
New temporary laws exist to protect Victorian tenants, landlords and the rental market from the impact of the coronavirus (COVID-19) pandemic. New rules cover a moratorium on evictions, rent relief for eligible tenants, suspension of rental increases, land tax reductions and deferrals for landlords, and a new dispute resolution process. Find out more information for tenants and landlords.
If you are experiencing rental hardship due to COVID-19, you may be eligible for assistance from the Victorian Government Rent Relief grants.
Seek information and basic advice by email from Tenants Victoria.
See Council's Emergency housing page for more information.
Family violence includes any actions where a family member threatens, intimidates, controls, stalks or harms another person within a family relationship or household.
See Council’s What is family violence website for more information.
Times of stress, hardship and uncertainty, such as during the current coronavirus (COVID-19) pandemic, are never an excuse.
Triple Zero (000) – if someone has been, or is about to be, injured, property is damaged, or other criminal acts happen that need a response immediately.
Services for women and their children:
- Call 9450 4700 (business hours)
- Call 1800 015 188 (24/7)
Call 1800 105 303 (business hours)
Other family violence support services for women, men and children
See Council’s family violence help website
Call 9310 4376 (business hours)
Free and confidential legal advice and assistance to people who live, work, or study in Moreland, Hume or Mitchell Shire municipalities.
Current priority groups assisted include Aboriginal and Torres Strait Islanders; those experiencing mental ill health, disability, or cognitive impairment; homeless people; LGBTIQ+ community; refugees and newly arrived; victims / survivors of family violence and young people under 25.
Call 1300 792 387 (Melbourne Office business hours)
- Broadmeadows Office 9302 8777
Helps people and community groups connect with free legal help. Regular services continue and services have been expanded for those affected by the COVID-19 crisis.
Services can be accessed online and via phone.
Details are on the website
Asylum Seeker Welcome Centre
- Call 9326 8343
Cabirini Asylum Seeker and Refugee Health Hub
- Call 8388 7874
NDIS Contact Centre
- Call 1800 800 110
- Call 1800 056 449
Victorian Aboriginal Health Service (VAHS)
- Preston - call 9403 3300
- Fitzroy - 9419 3000
- Call 1300 786 433 (toll free) or 9302 6100
- Call 1300 664 977 (North Division intake)
After hours child protection emergency service
- Call 131 278
QLife (online counselling for LGBTQIA+ youth)
Eheadspace (Online and telephone support and counselling for 12–25 year olds)
- Call 1800 650 893
Lifeline provides crisis support and can be phoned any time on 13 11 14
- Online help resources on Financial Problems
- Online Service Finder tool
- Crisis Support Chat (online)
- LifeLine text (6pm-12am) 0477 13 11 14 https://www.lifeline.org.au/projects/lifeline-text
- Looking after your mental health during the coronavirus outbreak website includes a section on Support for those experiencing financial hardship.
Lifeline (24 hours/7 days)
- Call 13 11 14
- Text: 0477 13 11 14
- Call 1300 22 46 36
- Call 1800 551 800
- Call 1800 424 287
If you have found yourself unemployed and looking for work based on various factors or perhaps the impacts of COVID-19, we’ve put together some handy information and tips to assist you in your job search, and information about Working for Victoria and support to register for Working for Victoria jobs.
With gambling venues closed, some Victorians may be feeling anxious, stressed or bored. Some people may turn to other forms of gambling to cope. Gambler's Help support services remain available for anyone who might be affected by gambling issues.
Gambler's Help is available on 1800 858 858, 24 hours a day, seven days a week. Online support is also available: https://www.gamblinghelponline.org.au/
Uniting provides one-on-one phone support to people through our free home energy consultation. The support covers the following:
- Providing simple energy saving tips to reduce your energy bills
- Checking your eligibility for concessions and grants
- Referring you to other community support services when needed
- Helping you find the best energy deal
- Assisting you to set up an affordable payment plan
- Explaining what to do if you have problems paying your bills
Interpreter services are also available. Get in touch with Uniting on 1800 545 366 (ask for the Energy Program) or email email@example.com
Moreland City Council continues to run useful services for older people. We are following official COVID-19 guidelines, to make sure you and our staff stay safe.