Renew pet registration
Animal registration payments in response to COVID-19
Page updated: 8 April 2020
- Animal registration payments are due on 10 April 2020, but due to the pandemic we understand you might need a little longer and so payments will be accepted until 30 June 2020 without penalty.
- We will review the animal registration payment date in mid-June as the situation with the coronavirus (COVID-19) pandemic and the impact on the community evolves.
- We will still provide our usual ranger services, including picking up animals that are lost, and owners will not be fined if they haven’t paid their registration yet.
- If you are experiencing financial hardship due to the coronavirus (COVID-19) pandemic, you can seek relief under the COVID-19 Financial Hardship Policy by emailing email@example.com. We will get back to you within 5 business days.
Registration renewal requirements
All dog and cat registrations must be renewed by 10 April each year. This date is set for all Councils under the Domestic Animals Act 1994. Owners are responsible for renewing their pet's registration each year.
Council sends owners an animal registration renewal notice. Check details on the renewal notice and let Council know if:
- you need to change your pet registration details, or
- a pensioner or other discount needs to be applied (see register your pet for the evidence you need to provide).
Once Council receives your payment, your pet is registered for another year.
- Renew your cat registration or Renew your dog registration online by Visa or MasterCard.
- You need your animal registration renewal notice.
You can register as a user and sign in to Council Online Services to access My Accounts. As a registered user, you can keep track of requests and applications on any device and don't need to re-enter your personal information.
Pay by phone
Council's phone payments
Pay animal registration renewal with a Visa or MasterCard over the phone 24 hours using Council's secure automated system.
- Phone 9240 1111 and press 1 to make a payment.
- Then press 4 to pay 'animal renewals' and follow the voice prompts.
- You need to provide the 'Animal ID' number located on your renewal notice and your Visa or MasterCard details.
Pay by post
- Separate the payment slip on your animal registration renewal notice and mail it with your cheque or money order to Moreland City Council, Locked Bag 10, Moreland 3058, before the due date.
- Make the cheque or money order payable to ‘Moreland City Council’ and cross it 'Not negotiable'. Do not include cash in the mail.
Council does not provide a receipt for payments received by mail. Keep the top section of the notice for your records.
Pay in person
Council Customer Service Centre
- Bring your animal registration renewal notice to a Council Customer Service Centre.
- You can pay by Visa or MasterCard, EFTPOS, cheque, money order or cash. The minimum payment for all card transactions is $10 and there is no cash out facility.
- Bring your animal registration renewal notice to a post office.
- You can pay by Visa or MasterCard, EFTPOS, cheque, money order or cash.