Contact us
Information last updated: 18 January, 12:05pm
All Moreland customer service centres have reopened
Moreland Civic Centre in Coburg, our Brunswick Customer Service Centre and our Glenroy Customer Service Centre have all now reopened for in-person general customer service. These centres are all open from 8:30am to 5pm, and are closed on public holidays.
Please note: we are not accepting cash payments at our Brunswick Customer Service Centre and our Glenroy Customer Service Centre. You can still pay by cheque, EFTPOS or credit card (VISA/Mastercard). If you need to pay by cash, please visit our Moreland Civic Centre in Coburg. You can also pay in cash by taking your bill to any Australia Post.
Visitors are asked to sanitise their hands on arrival and maintain social distancing. You must wear a fitted face mask if you cannot maintain 1.5m distance from others.
You can view our online services for information on bins and collections, new pet registrations, planning enquiries and more.
Call us for customer service assistance
We're still available to provide you with information and services through our other communication channels:
- You can call us on 9240 1111 to talk with our Customer Service Team.
- You can view our online services including bins and collections, new pet registrations, planning enquiries and more.
You can access urban planning advice via phone (03) 9240 1111 or viewing advertised plans online.
Recycling at our customer service centres
You can also drop off your household ‘hard to recycle’ items into our yellow recycling stations at Coburg, Brunswick and Glenroy customer service centres.
Items accepted include mobile phones, digital cameras, DVDs/CDs, video & cassette tapes, household batteries, pens & highlighters, fluorescent tubes & compact globes and eyeglasses.
Online
Report an issue or request a service online
Submit application documents or information. Do not use this form to report an issue. Use this form only to send application documents or application information.
Phone
Phone: 9240 1111 (24 hours, after hour urgent issues like dog attack or fallen tree)
Accessible options
- TTY: Phone 133 677
- Speak and listen: Phone 1300 555 727
- Internet relay users: Connect to National Relay Service. Ask for (03) 9240 1111
Customer Service Centre locations
Moreland Civic Centre in Coburg, our Brunswick Customer Service Centre and our Glenroy Customer Service Centre have all now reopened for in-person general customer service. These centres are all open from 8:30am to 5pm, and are closed on public holidays.
Our centres are located at:
- Moreland Civic Centre, 90 Bell Street, Coburg
- Brunswick Customer Service Centre, 233 Sydney Road, Brunswick
- Glenroy Customer Service Centre, 796N Pascoe Vale Road, Glenroy
Postal address: Locked Bag 10, Moreland VIC 3058 Australia
Social media
- Like us on Facebook
- Follow us on Instagram
- Follow us on Twitter
- Browse our YouTube channel
Languages and interpreters
Language Link is Council's free multilingual telephone information service. You can phone to connect to Council through a telephone interpreter or listen to information.
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9280 1913 | Arabic |
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9280 1910 | Cantonese |
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9280 1912 | Greek |
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9280 1918 | Hindi |
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9280 1911 | Italian |
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9280 0750 | Mandarin |
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9280 0751 | Punjabi |
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9280 1914 | Turkish |
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9280 1915 | Vietnamese |
| Other languages | 9280 1919 |
Media enquiries
The contact for media enquiries is Council's Senior Media and Communications Advisor on 0407 556 101.
Making a complaint
Moreland City Council is committed to providing quality services to the community. See complaints about Council services for information about how to make a complaint or provide feedback.
Whistleblowers
Whistleblowers provides information on whistleblowing, reporting processes and contact details for whisteblowers.
Victorian Charter of Human Rights and Responsibilities
Council complies with the Victorian Charter of Human Rights and Responsibilities. Read the Human Rights and Responsibilities Act 2006.
Council assesses the implications of Council meeting and Planning and Related Matters meeting reports against the requirements of the Charter.
ABN
Moreland ABN: 46 202 010 737