Contact us


Tuesday 8 September 2020 - 

Customer Service Centre closures

Our Customer Service Centres are temporarily closed due to COVID-19 restrictions.

We're still available to provide you with information and services:

You can access urban planning advice via phone (03) 9240 1111 or viewing advertised plans online.

Recycling at our customer service centres

You can also drop off your household ‘hard to recycle’ items into our yellow recycling stations at Coburg, Brunswick and Glenroy customer service centres once we re-open.

Items accepted include mobile phones, digital cameras, DVDs/CDs, video & cassette tapes, household batteries, pens & highlighters, fluorescent tubes & compact globes and eyeglasses.



Report an issue to Council

Report an issue or request a service online

Submit application documents or information. Do not use this form to report an issue. Use this form only to send application documents or application information. 



Phone: 9240 1111 (24 hours, after hour urgent issues like dog attack or fallen tree)

Accessible options

  • TTY: Phone 133 677
  • Speak and listen: Phone 1300 555 727
  • Internet relay users: Connect to National Relay Service. Ask for (03) 9240 1111


Customer Service Centres

Our Customer Service Centres are temporarily closed.

Postal address: Locked Bag 10, Moreland VIC 3058 Australia


Social media


Languages and interpreters

Language Link is Council's free multilingual telephone information service. You can phone to connect to Council through a telephone interpreter or listen to information.

Arabic 9280 1913 Arabic
Chinese 9280 1910 Cantonese
Greek 9280 1912 Greek
Hindi 9280 1918 Hindi
Italian 9280 1911 Italian
Mandarin 9280 0750 Mandarin
Punjabi 9280 0751 Punjabi
Turkish 9280 1914 Turkish
Vietnamese 9280 1915 Vietnamese
Other languages 9280 1919  


Media enquiries

The contact for media enquiries is Council's Senior Media and Communications Advisor on 0407 556 101.


Making a complaint

Moreland City Council is committed to providing quality services to the community. See complaints about Council services for information about how to make a complaint or provide feedback.



Whistleblowers provides information on whistleblowing, reporting processes and contact details for whisteblowers.


Victorian Charter of Human Rights and Responsibilities

Council complies with the Victorian Charter of Human Rights and Responsibilities. Read the Human Rights and Responsibilities Act 2006.

Council assesses the implications of Council meeting and Planning and Related Matters meeting reports against the requirements of the Charter.



Moreland ABN: 46 202 010 737