Moreland City Council respects the privacy of everyone that visits our website.
Council is committed to complying with the Information Privacy Principles outlined in the Privacy and Data Protection Act 2014 (DOC 520Kb).
Anonymous access to our site
You can use the Moreland City Council website and browse our website anonymously, without disclosing personal information.
Collection and use of personal data
Moreland City Council website does not retrieve or record any personal information, except for information that you give freely:
- in responding to online forms put on our website occasionally
- to contact us using our Online Services website for payments, customer requests, booking requests, certificates, animanl registrations and application enquiries, or
- to give us feedback on our website.
If you do give this information we only use it for the purpose stated. We do not use this data for direct marketing unless you give us permission to do so.
Collection and use of site visit data
A cookie is information that is shared between a web server and a user's browser. Cookies give the server information about a user's identity and website visiting patterns and preferences.
What we do record
For statistical and system administration reasons, Council's Google Analytics tool automatically records this non-personal information:
- the Internet Protocol (IP) number (the IP number is assigned to your computer when you use the internet)
- the domain name of the account you use to access the internet (eg. "your-university.edu.au" or "your-department.gov.au")
- the date and time of your visit to the site
- the pages you accessed and downloaded
- the address of the last site you visited, and
- the type of browser you are using, for example, Firefox or Internet Explorer.
This information will only be used to update and improve our website. To the extent that this data could make you identifiable, Council will not attempt to identify individuals from the records the server automatically generates unless that is necessary to investigate a breach of law or regulation.
Disclosure of information
We will not disclose your personal information to a third party without your consent, unless we are required or authorised to do so by law or other regulation. In the unlikely event of an investigation into suspected unlawful or improper activity, a law enforcement agency or government agency may exercise its legal authority to inspect the web server's records (for example, in relation to hacking or abusive messages).
Security of your personal data
The protection of personal privacy is a priority of every person at Moreland City Council.
This website does not provide facilities that guarantee secure transmission of information over the internet. You should be aware, however, that there are risks in transmitting information across the internet. If you are concerned about conveying sensitive or personal material to Council over the internet, you might prefer to contact us by telephone or post.
Links to other websites
Moreland Council website has links to external websites.
Websites that you click on from Council's website may have different privacy policies and practices.
Council Online Services website (ePayments, eBookings, eRequests, eCertificates, eApplication Enquiries)
In using the Council Online Services website you are authorising Moreland City Council to collect information about you and about the transactions that you process through Moreland City Council's Online Services.
Moreland City Council may disclose information about you (including your identity) to a third party, if Moreland City Council is required to do so due to the processing of a criminal or other legal investigation, or if Moreland City Council determines that this disclosure is required to assist in the progressing of a complaint regarding your use of the site.
Moreland Online Community Directory
Council has an Online Community Directory that lists community organisations and groups.
Council collects contact details and other information about community groups and organisations. This information is included in the Online Directory when permission is explicitly granted by the organisation or group. Contact details that are requested to be kept confidential are not made available on the online directory.
Business Moreland website
Council has a Business Moreland website that provides information to new and existing businesses.
Council collects information when you subscribe to the Business Moreland eNewsletter through the site or submit a message using an online form.
Your right to see and correct personal records
You can ask us what personal information we keep about you as a result of visiting our website.
Write to Moreland City Council's Privacy Officer, Locked Bag 10, Moreland Vic. 3058, phone 9240 2294 or submit a request online.
You can ask for a copy of the personal data held by Council. You can ask us to correct, complete and change the information we hold about you.
The Freedom of Information (FOI) Act 1982
The Freedom of Information (FOI) Act 1982 gives the community a legal right to access certain Council documents. Moreland City Council is subject to the Freedom of Information Act and we respond to requests directly related to this law. Visit freedom of information for further details.