Council service announcements in relation to COVID-19
Information last updated: 26 March, 11:45am
At 6:00pm on Friday 26 March 2021, Victoria will further ease its COVIDSafe restrictions. Check the list below to see how Council services are impacted.
Visit our current restrictions page for more information on current restrictions.
These restrictions may be subject to further changes.
Translated COVID-19 Service Announcements
On this page is a complete list of our services and their opening status.
Use the menu below to find information on a particular service.
More information about coronavirus
For those wanting more information about coronavirus and how to keep yourself and other safe, you can visit the Victorian Government's Coronavirus website that has key updates on the roadmap to reopening and the steps ahead for Victoria.
The Department of Health and Human Services (DHHS) website also features information about COVID-19 and as well as translated sections in different languages.
The health and safety of our community remains our top priority and we will continue to keep you informed.
We prioritise the health and safety of residents and staff. This will continue as people return to community activities.
We aim to support older people to feel safe in returning to services both in their home and in the community.
We are continuing to provide essential support services. We are doing this with extra health and hygiene practices and measures in place.
The following support services continue with some adjustments:
- personal care
- household support
- shopping assistance
- home maintenance
- delivered meals
- community transport
Living and Ageing Well: We are working on ways to support older people to feel confident in returning to community activities. This is particularly around social connection.
Social support groups: These groups are on-hold until further notice. We are working with residents to provide alternative social connections and activities in the community and at home. This is within smaller groups.
Senior citizen groups: We are working to provide social connection opportunities for members. This is being done while they prepare for returning to group settings.
Regional Assessment Services: Referrals for new services are continuing via phone assessment. For the Commonwealth Home Support Program via My Aged Care call 1800 200 422. For the Home and Community Care Program for Younger People call our intake officer on 9240 2338.
If you have any questions or concerns about your service please call us on 9240 2302. You can also contact us if you want to find out if you or someone you know are eligible for a service.
Breastfeeding support is available at our Coburg Maternal and Child Health Centre as a drop-in from 9:30am to 3:30pm on Wednesdays.
Masks must be worn in all Maternal and Child Health facilities. We can provide one if you don’t have one.
For general enquiries, contact our Maternal and Child Health team on 9240 1111 and select option 2.
Citizenship Ceremonies have resumed as usual.
The Counihan Gallery is open Wednesday to Saturday from 11am to 5pm, and Sundays from 1pm to 5pm, but the gallery is closed on public holidays. The gallery has additional hygiene measures in place for viewing its current exhibitions.
Visitors must wear a fitted face mask, and are asked to sanitise their hands on arrival and maintain social distancing.
Find out about current exhibitions at the Counihan through their exhibition page.
Our customer service centres are all open for business. Visitors must wear a fitted face mask, and are asked to sanitise their hands on arrival and maintain social distancing.
Customer service centre opening hours (Coburg, Brunswick and Glenroy):
- Monday to Friday, 8:30am to 5pm
- Closed on public holidays
Please note: If you need to pay by cash, please visit our Coburg Customer Service Centre. Our Brunswick and Glenroy Customer Service Centres accept payments by cheque, EFTPOS or credit card (VISA/Mastercard) only.
We're also available to provide you with information and services through other communication channels:
- You can call us on 9240 1111 to talk with our Customer Service Team.
You can view our online services including bins and collections, new pet registrations, planning enquiries and more.
You can access urban planning advice via phone (03) 9240 1111 or view advertised plans online.
Advice about specific meetings and sessions will be provided to relevant participants.
You can also find out about online events happening throughout Moreland on our What's on page.
All children can attend Family Day Care (FDC) as per the State Government’s restrictions.
If you require childcare or are interested in becoming a home based educator call 9240 2300.
Community Venues are open for bookings. Density quotient of 1 person per 2sqm applies if you use electronic record keeping (QR code required). If you are not using a QR code a density quotient of 1 person per 4sqm applies. You must submit a COVID Safe Plan prior to their booking. Face masks must be worn in line with DHHS Guidelines.
You can view our community venues through our Halls and venues for hire web page.
Our Council-run immunisation services are running and appointments must be made before you can attend. All sessions are at Coburg Town Hall, 90 Bell St, Coburg with plenty of parking on Urquhart Street.
Masks must be worn in all immunisation facilities.
When visiting the library, you will need to check in using the QR Code system (library staff will assist if you do not have a smart phone) and you will need wear a mask unless you have a medical exemption. PCs are available for 1 hour bookings.
Library programs are being offered online through the library's Youtube and Facebook pages.
Our pools and gyms are open in line with the current Victorian Government restrictions. For information about a specific centre, such as contact details, locations, current opening hours and booking requirements visit the Active Moreland website.
To make a booking to any of our Active Moreland services, visit the COVID-19 reopening page on Active Moreland.
When attending any of our centres:
- Capacity restrictions are in place and may vary between services and centres.
- Maintain social distancing of 1.5m at all times.
- Visitor must wear a fitted face mask outdoors when you cannot maintain 1.5 metres distance from other people.
- If you feel unwell, please do not attend our centres (refunds are available on request). We encourage you to get tested and return home until you receive your results.
We are seeing all our clients face-to-face for Key Age and Stages (KAS) consults. If you would prefer a telehealth appointment, please call our team on 9240 1111 and select option 2.
Masks must be worn in all Maternal and Child Health facilities.
New parent groups are face-to-face (where possible). For Dads groups, please see the Dads of Moreland Facebook page for more information.
For further information on Maternal and Child Health, you can call our team on 9240 1111 (select option 2).
You can download the latest information on COVID-19 health care for parents with infants and young children from the Department of Health and Human Services here: COVID-19 Health Care Information - 15 December 2020.
Playgrounds, outdoor communal gym equipment and outdoor skate parks are open with physical distancing required at all times.
Oxygen Youth Space is open. There are capacity restrictions and COVIDSafe measures and adjustments in place. Youth support is always available, and we can meet you face-to-face (call us on 9389 8645 or email Sarah Rocca to make an appointment).
Upon entry, patrons are required to wear a fitted face mask (if over 12 years old), sanitise their hands and register their attendance.
Personal hygiene must be applied, as your safety is our priority. Patrons should wear masks when outdoors if you cannot physically distance by 1.5 metres.
The following sessions will be running from the Oxygen Youth Space.
- Mondays: 12pm to 2pm for 18 to 24 year olds
- Wednesdays: 3pm to 5pm for 12 to 18 year olds
- Fridays: 3pm to 5pm for 12 to 18 year olds
1 group per day, Monday to Friday.
The FReeZA program:
Every second Tuesday and online every other Tuesday.
Numbers are limited and social distancing will be observed.
Our online programs are continuing and include Study group and tutoring sessions, Icicles Studio and music tutorials, Moreland Voice Podcasts, Picture Perfect, and Best Bad Jokes.
The team is available online and over the phone for all youth support.
Phone: 9389 8645
Parking is being enforced as normal and paid parking areas in Brunswick are operating as normal. Please check the signs where you have parked to avoid any fines.
Council's Supported Playgroup Program is continuing to operate online with some limited face-to-face options for families for the rest of term 4. We will have more information available in early 2021 for Term 1.
Our Primary School Holiday Program is not running.
If you have sharps, needles or syringes that you would normally bring to our Customer Service Centres, you can now take them to Merri Health located at 93 Bell Street Coburg.
For more information you can call Merri Health on 1300 637 744.
Indoor physical recreation and community sport:
- Permitted for all ages
- No patron caps with a density quotient of 1 per 2sqm for each space.
- COVID Marshals required when gyms are staffed.
- At times when gyms are unstaffed, a density quotient of 1 per 4 sqm applies.
- Signage must state the number of people permitted inside, wipes and disinfectant must be supplied for use by patrons, and record keeping is required and venues with capacity of greater than 500 patrons must publish a COVIDSafe Plan online.
- It is recommended that you wear a face mask when exercising indoors where you can’t keep 1.5 metre distance from others, except where that exercise or physical activity leaves you short of breath or puffing.
Outdoor physical recreation and community sport:
- Permitted for all ages
- Up to a maximum of 200 patrons for outdoor fitness classes with a density quotient of 1 per 2sqm.
- Record keeping is required and venues with capacity of greater than 500 patrons must publish a COVIDSafe Plan online.
- Patrons are encouraged to wear masks even when outdoors if you cannot physically distance by 1.5 metres.
Outdoor communal gym equipment: Open. Keep 1.5 metres between yourself and others.
Publicly accessible playgrounds: Open. Keep 1.5 metres between yourself and others.
If you're a local business and looking for support during this time, visit our Business Moreland website.
Our waste and bin collection and recycling services are still business as normal. Learn more about waste collection services.