Access rates support during COVID-19

To support our community during the coronavirus (COVID-19) pandemic, we have developed a COVID-19 Financial Hardship Policy. The policy aims to provide rates support to individuals and businesses who have been impacted financially.

What type of assistance is available?

Ratepayers who have been impacted financially by coronavirus (COVID-19) can:

  • Set-up a payment plan tailored to their needs to reduce debt owing after the pandemic.  Interest will be placed on hold beginning from 16 March 2020 until 30 June 2021.
  • Defer rates and hold interest until 30 June 2021 so that those who are unable to enter in to a payment plan can have their debt accumulated.
  • Access a temporary exemption from the collection of overdue rates and charges during the period of the COVID-19 pandemic.


Who is eligible for support?

All ratepayers, including individuals and businesses, who are experiencing financial hardship or lack of financial means, due to COVID-19 are eligible. 

For ratepayers who have not been financially impacted by COVID-19, our existing Debtor Management (including Financial Hardship) Policy (DOC 80Kb) is still applicable. The financial hardship assistance in this policy is only applicable to a residential ratepayer at their primary residence.


How can I access financial relief?

You can submit an online request by visiting the Late rates payments and payment arrangements page.

You can also discuss your options by contacting the Revenue Services Unit on 03 9240 1111.

Council’s COVID-19 Financial Hardship Policy (PDF 145Kb) can be found on our website.


What period does the policy apply?

Interest will be placed on hold beginning from 16 March 2020 until 30 June 2021 to allow ample time for the debt to be paid without interest.

If the ratepayer is unable to enter in to a payment plan, Council will defer the debt accumulated during the COVID-19 pandemic and will hold interest on this debt from 16 March 2020, until 30 June 2021.

If any debt is still outstanding at 1 July 2021, Councils Debtor Management (including Financial Hardship) Policy will apply.