Late rates payments and payment arrangements

Rate arrears

Any arrears shown on your annual rates notice must be paid immediately. Arrears may be subject to legal action without further notice. Any account escalated to Council's debt collection team may incur legal costs if legal action is taken.

Penalty interest on late payments

When you pay your rates and charges, it is essential that Council receives your payment by the due dates, as shown on your annual rates notice.

If an instalment is not paid on or before the due date, you may be charged interest on the overdue amounts.

The 2019-20 rating period has the interest rate set at 10 per cent per annum. This interest rate is fixed under Section 2 of the Penalty Interest Rates Act 1983.

Payment arrangements with Council

If you are experiencing difficulties that prevent you from paying your rates and charges by the due date, it is important that you contact Council to discuss an alternative payment plan.

We recommend you plan ahead and contact Council before the due date.

Please note that Council's appointed debt collector, Recoveries and Reconstructions, manage all Council payment arrangements.

Interest still applies to any rate or charge outstanding after a due date.

If you organise a payment arrangement and follow the agreed payment plan, Council will withhold recovery action against outstanding rate arrears.

After speaking with Council, you need to complete the Payment Agreement Request for Rates and Charges form.doc (DOC 46Kb) and forward to Council through the online form. This will then be lodged with Recoveries and Reconstruction, at no cost to the Ratepayer.

Submit a Payment Agreement Request with Council

Please note interest will continue to be charged at the rate set by the Penalty Interest Rates Act 1983. Council's external recovery agency, Recoveries & Reconstruction, manage all of Council's payment arrangements.

Failure to maintain the agreement may result in recovery action commencing or being reinstated. Council reserves the right to reject a payment arrangement and refer a ratepayer/s to a financial counsellor for an assessment if the proposed amount is not going to resolve the debt in a timely manner. If financial circumstances result in the delay of any payment or the inability to maintain the agreement you must notify Council as soon as possible.

Payment Arrangement Form

I hereby acknowledge that I have read and comply with the privacy notice shown below and by submitting this agreement form I agree to the payment arrangement outlined above.



Personal information collected by Council is used for municipal purposes as specified in the Local Government Act 1989.The personal information will be used solely for municipal purposes. Council may disclose this information to other organisations if required by legislation. I understand that the personal information provided is for the above purpose and that I may apply to Council for access to and/or amendment of the information. Any requests for access and/or correction should be made to Council’s Privacy Officer.