Late rates payments and payment arrangements
We recognise that the coronavirus (COVID-19) pandemic will cause financial hardship for members of the community.
If you are experiencing financial hardship please submit a payment arrangement or rates deferral request below or please contact the Revenue Services Unit on 03 9240-1111 to discuss further.
Council’s COVID-19 Financial Hardship Policy can be found here (PDF 145Kb).
Any arrears shown on your annual rates notice must be paid immediately, unless a payment agreement or approved rates deferral is in place. Arrears may be subject to legal action without further notice. Any account escalated to Council's debt collection agency may incur legal costs if legal action is taken.
Penalty interest on late payments
When you pay your rates and charges, it is essential that Council receives your payment by the due date, as shown on your annual rates notice.
If an instalment is not paid on or before the due date, you may be charged interest on the overdue amount.
The 2020-21 rating period has the interest rate set at 10 per cent per annum. This interest rate is fixed under Section 2 of the Penalty Interest Rates Act 1983.
Payment arrangements with Council
If you are experiencing difficulties that prevent you from paying your rates and
charges by the due date, it is important that you contact Council to discuss an alternative payment plan.
A payment arrangement submission can be made via the online form below or here (DOC 50Kb).
All payment arrangements are managed by Council’s appointed collection agent, Recoveries and Reconstructions.
If you organise a payment arrangement and follow the agreed payment plan, Council will withhold recovery action against outstanding rate arrears.
Rates support information in your language
Greek - Greek (PDF 156Kb)
Urdu - Urdu (PDF 163Kb)
Turkish - Turkish (PDF 117Kb)
Chinese - Chinese (simplified) (PDF 149Kb)
Arabic - Arabic (PDF 131Kb)
Italian - Italian (PDF 116Kb)
- Spanish - Spanish (PDF 153Kb)
Late rates payments and COVID-19 payment arrangements/deferrals form
Personal information collected by Council is used for municipal purposes as specified in the Local Government Act 1989.The personal information will be used solely for municipal purposes. Council may disclose this information to other organisations if required by legislation. I understand that the personal information provided is for the above purpose and that I may apply to Council for access to and/or amendment of the information. Any requests for access and/or correction should be made to Council’s Privacy Officer.