Contact us

Requests and payments

  • Report an issue online - complete an online form to report an issue, request information or give feedback to Council.
  • Pay online - pay your rates, renewals, fines, invoices and Council fees.

Phone, fax, email and post

Phone: 9240 1111 Monday to Friday, 8.30 am - 5 pm (International +61 3 9240 1111)
Emergency after hours: phone 9240 1111. If you do not have a touch tone phone contact 9027 0691 directly.
Fax: (03) 9240 1212
Postal address: Locked Bag 10, Moreland Vic. 3058 Australia
Email Council

TTY: phone 133 677 then ask for 03 9240 1111
Speak and listen: phone 1300 555 727 then ask for 03 9240 1111
Internet relay users: connect to the National Relay Service then ask for 9240 1111.
ABN: 46 202 010 737

Citizens Service Centres

Open Monday to Friday, 8.30 am - 5 pm. Ask about Council services and make Council payments with cash, cheque, credit card or EFTPOS.

Customer Service Charter outlines Council's commitment to customer service and the process for making a request or complaint.

Live chat and video

  • Live web chat: Similar to instant messaging, you can chat by typing and asking questions with a Citizens Service Officer live on the internet.
  • Moreland Video Connect: Like Face Time or Skype, see and speak to a Citizens Service Officer by video, on a computer or device with webcam.

Social media

To keep up with the latest consultations, events and Council news or to post a question:

Multilingual information

Language Link is Council's free multilingual telephone information service. Phone or visit website pages for information in Moreland's nine main languages. As well as information, you can phone to connect to Council through a telephone interpreter.

Arabic 9280 1913 Arabic
Chinese 9280 1910 Cantonese
Greek 9280 1912 Greek
Hindi 9280 1918 Hindi
Italian 9280 1911 Italian
Mandarin 9280 0750 Mandarin
Punjabi 9280 0751 Punjabi
Turkish 9280 1914 Turkish
Vietnamese 9280 1915 Vietnamese
  9280 1919 Other languages

Media enquiries

For all after hours media enquiries that relate to Council, phone Marco Bass, Manager Marketing and Communications, on 0481 000 614.

Complaints about Council services

Moreland City Council is committed to providing quality services to the community. See complaints about Council services for information about how to make a complaint or provide feedback and more detail about our process for handing complaints.


Whistleblowers provides information on whistleblowing, reporting processes and contact details for whisteblowers.

Victorian Charter of Human Rights and Responsibilities

Council complies with the Victorian Charter of Human Rights and Responsibilities. Read the Human Rights and Responsibilities Act 2006.

Council assesses the implications of Council meeting and Urban Planning Committee meeting reports against the requirements of the Charter.