Complaints about health businesses
Council monitors hygiene standards in hairdressers, beauty salons, ear piercers and tattooist establishments as well as in prescribed accommodation including houses, motels and caravan parks where temporary or shared accommodation is provided.
The Department of Human Services has developed guidelines for personal care and body art industries to comply with the requirements of the Health (Infectious Diseases) Regulations 2001.
How Council monitors hygiene standards
Council:
- assesses the plans of new health businesses
- conducts inspections, and
- investigates complaints.
Contact Council about a Health business
Tell Council if you:
- believe a premises is operating in an unhygienic manner or has questionable practices.
- think you’ve contracted a skin condition or infectious disease from a Health Act business in Moreland, or
- see poor standards of accommodation and/or overcrowding in a boarding house, motel or caravan park in Moreland.
Contact Council in person, by phone or email. Tell Council the details of the problem, including
- what you used or saw, and
- the name and address of the business.
Council investigates your complaints. It is confidential.
Complaints about health businesses outside Moreland
Council can only look at Health Act businesses in Moreland.
Contact the relevant council for a complaint with a business outside Moreland.
Links
- Body piercing for clients (33kb PDF)
- Colonic irrigation (36kb PDF)
- Hair removal (32kb PDF)
- Hairdressing (32kb PDF)
- Manicure, pedicure and facials (34kb PDF)
- Massage (31kb PDF)
- Oral piercing (33kb PDF)
- Solaria, saunas, flotation tanks and gymnasiums (37kb PDF)
- Spas and pools (36kb PDF)
- Tattooing (33kb PDF)
