eRequests help

eRequests phone support during business hours

Support is available for making customer requests online.
Phone Council on 9240 1111 between 8.30 am – 5 pm, Monday to Friday.

Tell Council staff:

• the type of request you were making
• where you were up to when you had a problem, and
• the error message on the screen.

eRequests support outside of business hours

• Leave a message at other times or email Council at info@moreland.vic.gov.au. 
• Council responds in two business days. 

Troubleshooting

Problem: The next screen does not display.
Solution: Use the arrow buttons on the screen rather than the Enter key on your keyboard.

Problem: I filled in the form but it won't go to the next screen.
Solution: Check to see if you filled in all form fields with a *. These are required fields.